Last updated on October 31, 2024
1. Return Conditions
– Timeframe: Our return policy is valid for 30 days from the date you receive the product. If 30 days have passed since you received the product, we cannot offer you a full refund or exchange.
– Product Condition: The item must be unused, intact, and in the same condition as when you received it. The item must also be in its original packaging.
2. Non-Returnable Items
Certain types of goods are not eligible for return, including:
– Perishable goods such as food, flowers, newspapers, or magazines.
– Intimate or sanitary products, hazardous materials.
Additional non-returnable items include:
– Gift cards.
– Downloadable software products.
– Certain health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Note: Please do not send your purchase back to the manufacturer.
3. Refund Policy
– Refund Process: Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
– Processing Time: If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-7 days from the date we receive your returned item.
Partial refunds are granted in the following cases:
– Books with obvious signs of use.
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item returned more than 30 days after delivery.
4. Late or Missing Refunds
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company; it may take some time before your refund is officially posted.
– Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at contact@zovinstore.com.
5. Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@zovinstore.com and send your item to: 1623 Pine Valley Rd, Little Rock, AR 72207, USA.
7. Gifts
– If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
– If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed of your return.
8. Shipping Returns
To return your product, you should mail your product to: 1623 Pine Valley Rd, Little Rock, AR 72207, USA.
– Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
– Shipping Time: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
– Shipping Insurance: If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
9. Support
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
- Email: contact@zovinstore.com
- Phone Number: +1(501)712-3868
- Contact this Link:https://zovinstore.com/contact-us/
- Address: 1623 Pine Valley Rd, Little Rock, AR 72207, USA
