FAQ
Why was my payment declined?
Your credit card may be declined for one of the following reasons:
– The card information may be incorrect. Please verify the card number, expiration date, billing address, and security code to ensure the transaction can be processed.
– The card-issuing bank has declined your payment. Please contact your bank for further assistance.
If your financial information is confirmed and you believe your card may have been declined due to a technical issue, please try making the payment on a different browser or use an alternative payment method to complete your order. We accept most major credit cards (Visa, Mastercard, Discover, American Express, JCB, Diners Club, Maestro).
– Your credit card balance or PayPal account balance may be insufficient.
What is a reimbursement?
What is a reimbursement dispute?
A reimbursement dispute refers to a disagreement over a charge made to a financial institution. Financial institutions include banks, credit card issuers, and PayPal, and such disputes typically involve the original payment method.
When a dispute occurs, the credit card company or PayPal will notify Zovin Store about the reimbursement and may request additional information, such as transaction details, proof of delivery, and proof of refunds. Zovin Store is required to respond to this request within a specified timeframe.
Common types of reimbursement disputes:
- Fraudulent Transactions
This occurs when a credit cardholder reports that they did not authorize or make a transaction. It can happen when a credit card number is used without permission.
- Non-Delivery
This happens when a buyer successfully completes a purchase but does not receive the items they bought.
- Not as Described
In this case, the purchase is completed, but the buyer receives items that differ from what was listed on Zovin Store or from what they believed they were buying.
- Returns
Buyers may request a refund if they are dissatisfied with the items they purchased and received. This can occur for various reasons, including damage.
Who should I contact for information about my reimbursement dispute?
While Zovin Store provides financial institutions with the requested information, Zovin Store does not make the final decision regarding a reimbursement dispute.
If the reimbursement dispute has been submitted to the credit card company or PayPal, Zovin Store cannot issue a refund for the transaction. This option is disabled to avoid duplicate credits, and the refund decision is subject to the card provider or PayPal. Additionally, if a refund is processed, Zovin Store cannot provide an estimated timeline for when you will receive the funds.
We recommend contacting your card provider or PayPal directly for information regarding the reimbursement.
How can I edit my credit/debit card information?
We do not store your credit card information, so please log in to the e-wallet account you use for payments to edit your card details. For payments made directly using a credit card, you cannot edit the card information as we do not store it to ensure the security of your payment information.
How can I delete my credit/debit card?
We do not store your credit card information, so there is no need to delete it. Credit card details are required only at the time of payment and are not stored in any form.
What is authorization hold?
After you place an order using a credit card or PayPal, you may notice a pending amount on your debit or credit card account, which is equal to the estimated total value of the order. Although an authorization hold is not an actual charge, it allows your bank to temporarily hold the funds to process the transaction. The hold is only temporary and usually lasts until the payment is successfully processed.
If the order is unsuccessful, we will not charge you. Your bank will remove the hold within 3 to 5 business days. If you need to remove it immediately, please contact your bank, as we cannot remove it for you.
Avoid Payment Fraud.
Protect yourself from online fraud by identifying and avoiding fraudulent activities and scams on the internet.
When in doubt, ask the recipient for additional information about the purpose and security of the payment request. Do not send payment until you feel comfortable with the transaction.
To avoid payment fraud:
– Do not engage in transactions with merchants that lead you away from the Zovin Store website. Legitimate Zovin Store merchant transactions will never take place outside of the Zovin Store website.
– Do not send money (via cash, bank transfer, Western Union, PayPal, MoneyGram, or other methods) to a merchant who claims that Zovin Store will guarantee the transaction, offer a refund if you’re not satisfied with the purchase, or hold your money in an escrow account.
– Do not make payments to claim lottery winnings, prizes, or promises of large sums of money.
– Do not make payments because you are promised a credit card or loan guarantee.
– Do not respond to internet or phone solicitations if you’re unsure whether they are legitimate.
– Do not make payments to people you don’t know or cannot verify their identity.
– Do not respond to emails asking for your account information, such as your email address and password. Zovin Store will never ask you for personal information.
How to Buy an Item on Zovin Store
When shopping on Zovin Store, if you have any questions about a product, feel free to message us anytime.
Rest assured, you can shop with confidence thanks to Zovin Store’s return and refund policy, along with our Purchase Protection Program.
Most items you purchase on Zovin Store can be returned and refunded within 30 days if you are not satisfied, with a few exceptions:
– Clothing that has been worn, washed, damaged, or had tags, packaging, or hygiene labels removed, or is part of an incomplete set.
– Items labeled specifically as non-returnable.
– Custom items.
– Some free gifts.
Additionally, under Zovin Store’s Purchase Protection Program, we will refund any item that was not delivered, is damaged, or does not match the description.
Once you click on checkout and complete the payment, congratulations! You’ve made a purchase on Zovin Store. We will send you a confirmation email with the items in your order. You can also view your order information in the “Your Orders” section of your Zovin Store account on the app or at Zovin Store.com.
You can learn more about our policies here:
[GMC_return_refund_policy]
I have received an email about an order that I did not place.
If you receive a confirmation email about an order you did not place, first check with your family and friends to see if they accidentally used your account information to place the order. It could also be that:
– Someone may have entered your email address incorrectly when registering for an account on Zovin Store.
– Someone may have created a Zovin Store account using your email address.
– Someone may have placed an order from a computer where you were logged into Zovin Store.
If you suspect fraudulent activity, we recommend changing your account password immediately to secure your account and prevent any unauthorized orders in the future.
How to Remove an Item from My Cart
To remove an item from your cart:
1. Click on the cart icon on our website.
2. Go to the item you want to remove and click on the “x” icon to completely remove the item, or click the “-” button to adjust the quantity.
Where is my order ID?
Your order number always starts with “#” You can find your order ID in one of the following ways:
Refer to the confirmation email to find your order ID in the subject line of the email.
If you have enabled text message tracking for your order, you can check previous messages to see the order ID listed at the top of each message.
How can I change or modify the items in my order?
If your order has already been packed, you will not be able to make any changes or modifications to your order. Please wait for your items to arrive and then submit a return and refund request for the items you do not wish to keep.
How can I cancel my order?
If your order has not been packed yet, you can still cancel it by contacting us.
https://zovinstore.com/contact-us/
How can I get help with an order?
Please contact us with your order ID. Our support team will get in touch with you as soon as possible.
How to Leave a Review?
 To leave a review:
1. Log in to the Zovin Store and click on your user profile to access your account page.
2. Go to Your Orders.
3. Find the relevant order and open the order details page.
4. Click on Leave a Review.
5. You can then leave a review and rate each item individually, as well as upload photos and/or videos for each item in your order. The more detailed your review, the more helpful it will be to other customers.
6. Once you have completed your review, click the “Submit” button at the bottom of the page.
Your review will be posted in the customer review section for the items you ordered. If you wish to remain anonymous and only show the first and last letter of your username, make sure to select the option “Hide Your Name” under the Submit button.
We greatly appreciate your feedback and thank you for taking the time to leave a product review, helping Zovin Store and our selling partners serve you better.
Does Zovin Store offer free shipping?
We offer free shipping for orders that meet a certain minimum value. This policy may vary and will be updated according to each region. When you place an order and enter the delivery address, the system will notify you if your order qualifies for free shipping and how much more is needed to reach the minimum value for free shipping.
